Cancellation policy
You can cancel Legacy Plus or Legacy Pro at any time, from this page or from your account. No phone tree, no retention script.
How to cancel
You can cancel any time from this page while signed in, or from your Account page. Click Cancel my subscription and confirm. You will receive an email confirmation once the cancellation is recorded.
When cancellation takes effect
Cancellation takes effect at the end of your current billing period. Until that date, your Legacy Plus or Legacy Pro benefits stay fully active. After the period ends, your account moves to the free Essentials plan and the paid extras stop.
Access until the end of the billing period
Yes. You keep full paid access — including video uploads, extra storage, and all premium features — until the last day of the billing period you have already paid for. Cancelling early does not cut off access early.
Refunds
Plans are billed monthly in advance and partial months are not refunded. If you were charged after cancelling, or something went wrong, tell us on the feedback page and we will make it right.
What happens to videos after cancellation
Video space is a paid feature. When a paid plan ends, existing videos become read-only — you can still watch and download them for 90 days, but you cannot upload new ones until you are back on Legacy Plus or Legacy Pro. Download anything irreplaceable before your period ends.
What happens if a payment fails
If a monthly payment fails, our payment provider retries the charge automatically over the next few days. During this grace period your paid features stay active. If the charge still cannot be processed, the subscription expires and the account moves to the Essentials membership.
What happens if a subscription expires
When a subscription expires, the account automatically downgrades to the Essentials membership. Your family tree, profiles, milestones, photos and family health and wellness remain unchanged. Videos become read-only and new video uploads are paused until you reactivate a paid plan.
How to reactivate
Reactivate any time from your Account page by choosing Legacy Plus or Legacy Pro and completing checkout. Your tree and records will be exactly as you left them.
What you keep
Your tree, person profiles, milestone timelines, photos and family health and wellness all stay exactly as they are on the Essentials membership. Nothing in the free tier is removed when you cancel.
Deleting your account
Cancelling keeps your records. If you also want everything erased, say so in the reason box below and we will confirm the permanent deletion with you first — deletion cannot be undone and also removes the ownership transfer record.